All of “ShoppTrinidad” orders are
shipped from our warehouses in Trinidad & Tobago to the shipping address
provided by the customer via a reputed
courier service or by the Logistics Partner. Processing and shipping the order normally
takes 2 working days.
Tracking number
for the shipment will be provided via email. We can process only one shipping
address per order. So, if any customer would like to order several items and
ship to different people, please treat this as separate orders. We cannot ship
to Post Office Box addresses and do not take any responsibility for
non-delivery of orders in case a parcel is delivered to P. O. Box and in turn
not received by the customer.
Our courier
partners will attempt delivery 3 times at the delivery address specified by the
customer in the order, before they inform us/contact us to inform that the
package is not delivered. You can track the package through the Order Tracking
facility. If the package status is shown as undeliverable, please call our
courier partners customer service at their local number and quote customer
tracking number to trace the package.
Minimum Purchase
Order that is entitled for delivery is 500TT$. Anything below that amount can
be picked up from the nearest ShoppTrinidad outlets.
Some merchandise
is entitled for free delivery and some will include a small delivery charge
depending upon location and delivery time required.
For Deliveries
Outside of Trinidad & Tobago
Duties and Taxes Due to the nature of international shipping, occasionally
a customer may have to pay additional import duties and taxes which are levied
once a shipment reaches customer’s country. In case there is any import duty or
taxes applicable on import of our Product in customer’s Country, the customer
has to bear the cost of the same. Since this imposition of import duties/taxes
as well as rates varies from Country to Country, we are unable to calculate the
amount of the same. In order to keep the shopping experience of our Customer
seamless till delivery of the product to them, we have instructed our Courier
partner to clear the goods from Customs of respective country by paying the
applicable amount of duties/taxes on behalf of our Customers and present a
separate invoice to them for the equivalent amount at the time of giving
delivery of goods. The Customer should pay the amount in the bill to our
Courier Partner directly and take delivery of their products. In the event
Customer does not pay the bill submitted by the Courier partner, the courier
partner shall withheld the delivery of the product and in that event we do not
owe any responsibility to the customer for non-delivery of product nor for
refund of the amount paid against such product.